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Cargo Services Manager

Company: Swissport
Location: East Orange
Posted on: November 21, 2020

Job Description:

To lead, plan and manage all operational activities associated with cargo service handling in line with our procedures, policies and brand values. Job Responsibilities Full responsibility for delivering effective cargo services solutions to our customers Lead, motivate and manage staff to deliver the Service Level Agreements (SLA) with customers Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action Prepare operating budgets, resources plans (manpower, equipment and facilities) and reports to deliver the organization strategy and plans Review new airline and vendor contracts as needed and follow up with appropriate action Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation. Review key performance indicators (KPI's) and take necessary actions to meet needs Meet with customers on a regular basis to get feedback and monitor satisfaction levels Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees Build and maintain relationships with key stakeholders (internal & external) Key Performance Indicators Profit margin Sales growth Quality targets as set by Swissport and/or as agreed with customers Man hours expended versus tonnage handled (budget items) Injuries versus hours worked Comply with company SOPs and policies
Qualifications and Competencies
Minimum of 5 years Management experience within the industry Customer focus and quality awareness General Office operations skills Open Availability Reliability Improvement skills Excellent Communication skills Ability to work in inclement weather
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
About us
Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience".
PandoLogic.Category: Logistics, Keywords: Freight Manager

Keywords: Swissport, East Orange , Cargo Services Manager, Executive , East Orange, New Jersey

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