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Asset Management Specialist

Company: NATIONAL GRID CO USA (NE POWER)
Location: East Orange
Posted on: November 22, 2022

Job Description:

About us National Grid is hiring an Asset Management Specialist for our IT team. This position can be based in Massachusetts or New York. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. Job Purpose To be responsible for the provision of support, guidance and advice to those involved in the management of National Grid IS services, particularly decision support based upon analysis of system data and information. To ensure that customers' interests and priorities are represented at all levels in order to enable business success. Key Accountabilities

  • Provide in-depth knowledge of business priorities, goals and regulatory obligations and how IS can enable and impact success.
  • Oversee the effective delivery of new and existing IS Service Level Agreements with our business areas. This includes the creation, monitoring and reporting of key business metrics to evaluate IS performance and improve service offering to our customers.
  • Monitor the level of customer satisfaction, at regular intervals or after each significant delivery of product or service.
  • Responds to customer's queries and complaints and drives resolutions through an agreed organisational framework.
  • Ensures that, when necessary, corrective action is taken by the IS organisation and by the customer organisation.
  • Prepare/analyse data and information and recommend decisions based upon facts and the interests of our customers.
  • Work with customers, IS service owners and suppliers to resolve issues, mitigate risks and realise business and IS opportunities.
  • Represent customer interests at internal and external service review meetings, project boards and in the event of major IS incidents. Qualifications
    • Experience of using and managing ServiceNow CMDB or other processes in an enterprise environment
    • Understanding of multiple IT technology domains (hardware, virtualisation, networks, applications, databases) to a conceptual level required to model their interactions
    • Experience of analysing, reconciling, and transforming large data sets using different analytical methods
    • Ability to communicate the application and usage of the CMDB data model with stakeholder groups of mixed technical abilities
    • Current certification in ServiceNow system administration (CSA) More Information Salary$94,000 - $110,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), East Orange , Asset Management Specialist, Executive , East Orange, New Jersey

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