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CUSTOMER SERVICE ASSOCIATE

Company: Walgreens
Location: East Orange
Posted on: May 10, 2018

Job Description:

Overview
As a Customer Service Associate, you are the face of Walgreens the
person who helps fulfill our mission of making people's lives a little
easier. Along with providing friendly, courteous and efficient service
to our customers, Customer Service Associate are also responsible for
everything from cash register operations and customer service to
merchandising, store inventory and maintaining store signage and
displays. It's a great introduction to the Walgreens organization,
with opportunities to excel in this position for years to come or
explore a variety of opportunities.
* Part-time
* Level: Entry-Level
* Travel: 0%
Glassdoor Rating: 70% overall rating
Responsibilities
* Models and delivers a distinctive and delightful customer
experience.
* Registers sales on assigned cash register, provides customers with
courteous, fair, friendly, and efficient checkout service.
Customer Experience
* Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer issues
and answers questions to ensure a positive customer experience.
* Models and shares customer service best practices with all team
members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
satisfied, etc.).
Operations
* Provides customers with courteous, friendly, fast, and efficient
service.
* Recommends items for sale to customer and recommends trade-up
and/or companion items.
* Registers customer purchases on assigned cash register, collects
cash and distributes change as requested; processes voids,
returns, rain checks, refunds, and exchanges as needed.
* Keeps counters and shelves clean and well merchandised, takes
inventory, and maintains records. Checks in and prices merchandise
as required or as directed by store manager or communicated by the
shift leader.
* Implements Company asset protection procedures to identify and
minimize profit loss.
* Ensures compliance with state and local laws regarding regulated
products (e.g., alcoholic beverages and tobacco products).
* Constructs and maintains displays, including promotional,
seasonal, super structures, and sale merchandise. Completes resets
and revisions as directed.
* Assists with separation of food items (e.g., raw foods from
pre-cooked) and product placement as specified by
policies/procedures (e.g., raw and frozen meats on bottom
shelves). For consumable items, assists in stock rotation, using
the first in, first out method and restock outs.
* Has working knowledge of store systems and store equipment.
* Provides customer service in the photo area, including digital
passport photo service, poster print and creative machine,
suggestive sell of promotional photo products.
* Assumes web pick-up responsibilities (monitors orders in Picture
Care Plus, fills orders (pick items), delivers orders to customers
as they arrive at store).
* Assists with exterior and interior maintenance by ensuring clean,
neat, orderly store condition and appearance.
* Complies with all company policies and procedures; maintains
respectful relationships with coworkers.
* Completes special assignments and other tasks as assigned.
Training & Personal Development
* Attends training and completes PPLs requested by Manager or
assigned by corporate.

Keywords: Walgreens, East Orange, CUSTOMER SERVICE ASSOCIATE, Hospitality & Tourism, East Orange, New Jersey

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