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Field Service Technician - Light Industrial Equipment

Company: Gearhead Careers
Location: East Orange
Posted on: February 15, 2021

Job Description:


Successfully provide customer service by performing on-location preventative maintenance and repairs on customer equipment by performing duties listed below.

Duties, Tasks And Responsibilities

  • Responsible for providing outstanding CUSTOMER SERVICE.
  • Visually inspects, tests, and listens to machines and equipment to locate causes of malfunctions.
  • Discusses machine operation variation with customers to diagnose problem and repair machines.
  • Dismantles machine parts to detect wear, misalignment or other problems.
  • Removes and replaces worn or defective parts.
  • Installs new or repaired parts; clean and lubricates shafts, bearings, gears, belts and other parts of machinery.
  • Realigns and adjusts components such as spindles and clutches.
  • Installs and repairs electronic components of machinery of equipment.
  • Start machines and equipment to test operations following repair.
  • Repairs broken parts.
  • Schedules follow-up repairs on equipment when the ordered parts have been received.
  • Schedules repairs and PM's in similar locations on the same day, as time and location permits.
  • Stops at new stores on route, as time permits.
  • Responsible for record keeping and reporting of work orders, parts, supplies ordering, and a daily agenda.
  • Submits daily, work orders, daily agenda/time cards, parts orders and all required paperwork.
  • Treats company equipment (i.e. vehicle, tools, phone, tablet, credit card, and parts) as if they were his/her own and follows PM's guidelines on company provided vehicle.
  • Performs additional duties, tasks, responsibilities, as a supervisor may, from time to time, deem necessary.

    • High school diploma or general education degree (GED); good mechanical aptitude/skills.
    • Self-starter with entrepreneurial spirit who operates business within the framework of each customer's business structure.
    • Good driving record.
    • Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Excellent time-management skills.
    • $20-$26 per hour starting wage

      Language Skills
      • Possesses excellent communication skills; both verbal and written with ability to communicate effectively to customers.
        • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
          Other Skills & Abilities
          • Detail oriented
          • Excellent listener
          • Determination to be own manager
          • Skilled in the use of hand and mechanical tools
          • Owns or can purchase or borrow basic standard and metric mechanical tools, gear puller, and three-drawer tool chest
          • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality
          • Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
          • Dependability - Excellent attendance. Responds to service request in a timely manner. Follows instructions, responds to management direction.Takes responsibility for own actions. Maintain a valid driver's license and safe driving skills. Must, at all times meet state and federal regulations
            • While performing the duties of this job, the associate is occasionally required to drive long hours.
              The associate is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk or hear and taste or smell.
              • The associate must regularly lift and/or move up to 10 to 50 pounds and frequently lift and/or move up to 100 pounds.
              • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
                WORK ENVIRONMENT
                • Travel up to an average of 300 miles per day
                • Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals.
                  • Income is based an hourly pay structure, with up to a -- hour start of the day and end of the day reduction for commute time.
                  • Typically Monday through Friday. Weekends and after hour work is possible provided customer is willing to pay emergency rates. On call status ends at 11 am EST on weekends and holidays
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Keywords: Gearhead Careers, East Orange , Field Service Technician - Light Industrial Equipment, IT / Software / Systems , East Orange, New Jersey

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