EastOrangeRecruiter Since 2001
the smart solution for East Orange jobs

Information Technology Specialist (CUSTSPT)

Company: Veterans Health Administration
Location: East Orange
Posted on: April 9, 2021

Job Description:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. WHEN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. Evidence of the Selective Placement Factor must be reflected in your resume. The Selective Placement Factor for this position is: Demonstrated experience monitoring, diagnosing, troubleshooting and resolving operating/network systems, hardware and software issues; and take appropriate follow-up action. Qualifications and Specialized Experience information for announcement: To qualify for this position: For GS-7: Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, working knowledge of office automation software, e-mail configuration, terminal emulation packages and network printer configuration.
For GS-9: Possess at least one year of specialized experience at the next lower grade level GS-07). Examples of specialized experience would include: Possessing in depth knowledge of the organization's Information Technology infrastructure; Applying customer support concepts and methods sufficient to installing, configuring, and testing software on customer workstations; Applying Information Technology methods and procedures for documenting resolutions, maintaining problem resolution databases, Troubleshooting and data analysis techniques and coordinating customer support activities sufficient to receive, responding to and ensuring complete resolution of the more complex Help Desk call; Providing comprehensive software, Information Technology systems or equipment guidance and/or training to enhance customer knowledge, as well as to prevent problematic recurrences of Help Desk Inquiries. Education: Applicants may substitute education for the specialized experience required for each grade level. (Transcripts Required) A master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management -OR- a master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. A transcript (official or unofficial) or course listing must be submitted with your application package. For GS-11: Possess at least one year of specialized experience at the next lower grade level (GS-09). Examples of specialized experience would include: Applying customer support concepts and methods; Installing operating systems, network systems, applications, protocols, and equipment; and the Information Technology infrastructure sufficient to serve as senior customer technical analyst responsible for resolving the most complex customer problems; Applying customer support concepts and practices and new customer support technologies sufficient to evaluating and reporting on new information technology tools and trends related to customer support services; Recommending purchase of new tools to enhance the delivery of customer support services; Applying customer support concepts and methods; procedures for troubleshooting and recovering systems and files; and customer organizations Information Technology infrastructures sufficient to review, validate, and standardize problem resolutions for inclusion in the problem resolution database; Possessing in depth knowledge of the organization's Information Technology infrastructure; Information Technology security principles and skill in applying customer support concepts and methods sufficient to install, configure, and test software on customer workstations and peripheral devices; Applying Information Technology methods and procedures for documenting problem resolution, troubleshooting and data analysis techniques as well as coordinating customer support activities sufficient to receive, responding to and ensuring complete resolution of complex Issues beyond what a Help Desk can resolve. OR Possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management-OR-Ph.D.
or equivalent doctoral degree or 3 fully years of progressively higher level graduate education leading to a Ph.D.
or equivalent doctoral degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development and adaptation of applications, systems or networks. A transcript (official or unofficial) or course listing must be submitted with your application package. AND In addition to the specialized experience described above, you must have IT-related experience in each of the following four competencies listed below which must be supported by the information contained in your resume and other application materials. ATTENTION TO DETAIL: Reviews moderately complex data from multiple sources and determine relevant information to a given situation. Drafts, edits, and disseminates written reports and status updates that are factual, timely and relatively error free. CUSTOMER SERVICE: Maintains relationships with customers with diverse needs. Provides moderately technical or complex information about products and services. Assesses customers' needs and identifies products and/or services to meet their needs. Resolves fairly complex or non-routine problems, questions, or complaints; directs the most complex problems, questions, or complaints to the appropriate person. ORAL COMMUNICATION: Communicates, explains or defends complex information technology ideas and information clearly and adapts to the audiences level of knowledge. Thoughts are well organized. Listens to others, and recognizes potential miscommunications. PROBLEM SOLVING: Uses logic to identify alternatives to solve complex or sensitive technological problems; anticipates problems and identifies and evaluates potential sources of information and generates alternatives to solve problems where precedents do not exist. Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training, as appropriate. Preferred Certification: Applicant should have ITIL Foundations (v3 or 2011), CompTIA A+, Network+, and Security + certifications. Please provide a copy of each certification.

Keywords: Veterans Health Administration, East Orange , Information Technology Specialist (CUSTSPT), IT / Software / Systems , East Orange, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Senior Software Engineer - Top Hedge Fund
Description: Senior Software Engineer - Top Hedge Fund Type: Permanent br Experience: Experienced Professional Non-Manager br Education: Bachelor's Degree br Category: Engineering br Industry: Financial (more...)
Company: MRINetwork
Location: Greenwich
Posted on: 04/14/2021

Software Engineer - Remote
Description: Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you.Companies on Hired apply to you, not the other way around. You'll receive (more...)
Company: HIRED
Location: Pond Eddy
Posted on: 04/14/2021

Sr. Technical Recruiter (Contract)
Description: Senior Technical RecruiterHoboken, NJ or RemoteFixed Term Contract We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes (more...)
Company: Wiley
Location: Hoboken
Posted on: 04/14/2021


Software Engineer
Description: The company is based in CT, but this person can work remote. br Position Overview:Software Engineer to join our CAD development team. This team develops, maintains and improves CAD tools to enable our (more...)
Company: IRIS Consulting Corporation
Location: Meriden
Posted on: 04/14/2021

Java Developer - Entry Level
Description: Revature is the fastest growing employer of emerging technology talent. We will hire over 300 new Entry Level Java-- Developers in the next 4 weeks.One day someone is going to ask you where you got your (more...)
Company: Revature
Location: New Britain
Posted on: 04/14/2021

Senior Infrastructure Software Engineer
Description: The Investment Engine Technology team at Bridgewater engineers systems to understand the world. These systems synthesize and industrialize our global understanding into a hive mind of macroeconomic knowledge (more...)
Company: Bridgewater Associates, LP
Location: Westport
Posted on: 04/14/2021

Sr. Programmer Analyst
Description: Sr. Programmer Analyst DUTIES: Gather and analyze technical requirements. Design and develop software applications. Involve in
Company: EUREKA INFOTECH, INC.
Location: Hicksville
Posted on: 04/14/2021

Enterprise Agile SAFe Coach
Description: Job Description Hybrid role. Qualified applicants will be local to the Stamford area and able to sit on-site at least one week per month potentially more post-COVID . br br Our leading client in (more...)
Company: Eliassen Group
Location: Greenwich
Posted on: 04/14/2021

Member Experience Technical Associate
Description: About Us br br MIRROR is the world's first nearly invisible home gym featuring live and on-demand fitness classes in a variety of workout genres, and 1 1 personal training. MIRROR is creating a new (more...)
Company: MIRROR
Location: Walton
Posted on: 04/14/2021

Software Engineer - Remote
Description: Join Hired and find your dream job as a Software Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. You 039 ll receive (more...)
Company: Hired
Location: West Babylon
Posted on: 04/14/2021

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

East Orange RSS job feeds