Staff Software Engineer - Chatbot

Company: Walmart
Location: East Orange
Posted on: May 4, 2021

Job Description:

Position Summary...What you'll do...Walmart's Customer Care Self-Service group manages several interactive offerings across phone and chat channels to resolve customer issues and inquiries quickly and completely.--We-leverage-ML to predict and classify customer-intent, and-we-deploy bot technologies to guide users through the-appropriate self-service-workflows.--Our work reduces customer effort, increases customer satisfaction, and reduces Walmart operational costs - we have an ambitious multi-year roadmap and are looking for a-Staff Software Engineer to-provide-technical leadership to the Chat team-through this journey.--??-You'll-sweep us off our feet if-You-are:-

• Stimulated by challenges and are ready to engage-with systems at-scale.-
• Comfortable influencing others, leading technical team members, engaging with stakeholders, obtaining architectural buy-in from peer products, and communicating-clearly.-
• Having-a test and learn mentality, and an agile way of working to improve your team's-products.-
• Excited-about solving complex-challenges.-
• Customer-centric in spirit and-execution.-
• Comfortable-working with cloud-technologies.-
• Experience leading teams and implementing technology-globally.-
• Forever student: someone who loves to continuously learn and strive for-excellence.-
• Great-at-communication/collaboration and-have-a team-focused approach towards software development-
• Experienced-in-microservices-architecture.-
• Passionate about teaching and mentoring others to be greater than they thought-possible.-
• You have a great eye for detail and can articulate the specifics of quality design while enforcing engineering-principles.-
• Organized, disciplined, and can manage large projects-simultaneously.---What-you'll-do...-
  • Provide-a complete-conversational self-service solution for Walmart Ecommerce customers.-
  • Provide-technical leadership for-six to ten engineers in software development and design,--identifying-short- and long- term solutions and timeline; reviewing and approving proposed solutions, implementing new architectural patterns; and performing design and code reviews of changes.-
  • Architect and build-scalable and high-performing services-that handle millions of customer conversations monthly.-
  • Prioritize and measure performance and availability of the system - lead SRE for our production deployments.-
  • Provide-support to the business for new and existing systems by responding to user questions, concerns, and issues (for example, technical feasibility); researching and-identifying-needed solutions;-determining-implementation designs;-providing-guidance-regarding-implications of new and enhanced systems; and directing users to appropriate contacts for issues outside of own domain.-
  • Troubleshoot business and production issues by gathering information (for example, issue, impact, criticality); performing root cause analysis to reduce future issues; engaging support-teams when needed; developing solutions; driving the development of an action plan; performing actions as-designated-in the plan; and completing online documentation.-
  • Demonstrate up-to-date-expertise-and apply-this to the development, execution, and improvement of action plans by-providing-expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.-
  • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders;-identifying-business needs;-determining-and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.-
  • Model compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the-Open Door-Policy; and-demonstrating-and-assisting-others with how to apply these in executing business processes and practices.--What-you'll-bring..-
    • Technical Solutions Architecture and design leadership-
    • Around 8 years of total experience with over 3 years of experience in-high-volume,-high availability-distributed-systems.-
    • Experienced in-modern OO or functional languages and cloud-services.-
    • Strong experience in RESTful Microservices-
    • Strong API design, development, and management-
      • Clear Communication, including the ability to create functional-charts.-
      • Ability to multitask between several different requirements and features-concurrently.-
      • Experience with cloud native technology, CI/CD--
      • Experience with third-party libraries and APIs-
      • Superior analytical skills with a good problem-solving attitude.-
        • Ability to perform in a team-environment.--Additional Preferred Qualifications-
          • Experience in-JVM or .NET environment-
          • Experience with functional programming-
          • Experience with-high-throughput-distributed-systems-
          • Demonstrated understanding of SQL and no-SQL-datastores--The above information has been designed to-indicate-the general nature and level of work performed in the role.? It is not designed to-contain-or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications-required of-employees assigned to this job. The full Job Description can be made available as part of the hiring process.--Benefits & Perks:?-Beyond competitive pay, you can receive incentive awards for your performance. Other great-perks-include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.?---About Global Tech?-Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face.-That's-what we do at Walmart Global Tech.-We're-a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world's largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app,-service-or some code,?but Walmart has always been about people. People are why we innovate, and people power our innovations.?Being-human-led-is our true disruption.?-?-We're-virtual?-Working virtually this year has helped us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting.? Today, we are reimagining the tech workplace of the future by making a permanent transition to virtual work for most of our team. Of course, being together in person is an important part of our culture and shared success.-We'll-collaborate in person at a regular-cadence-and with purpose.???---Equal Opportunity Employer?-Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates,-customers-and the communities we serve live better when we really know them. That means understanding,-respecting-and valuing diversity- unique styles, experiences, identities,-ideas-and opinions - while being inclusive of all people.?-Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Bachelor of Science and 6 years' experience in software engineering OR Master of Science and 3 years' experience in software engineering.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Master's degree in Computer Science or related field and 3 years' experience in software engineeringPrimary Location...121 River St, Hoboken, NJ 07030-5989, United States of America

Keywords: Walmart, East Orange , Staff Software Engineer - Chatbot, IT / Software / Systems , East Orange, New Jersey