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Principal Software Engineer - Chatbot

Company: Walmart
Location: East Orange
Posted on: May 5, 2021

Job Description:

Job DescriptionPosition Summary... What you'll do... Walmart's Customer Care Self-Service group manages several interactive offerings across phone and chat channels to resolve customer issues and inquiries quickly and completely. We leverage ML to predict and classify customer intent, and we deploy bot technologies to guide users through the appropriate self-service workflows. Our work reduces customer effort, increases customer satisfaction, and reduces Walmart operational costs - we have an ambitious multi-year roadmap and are looking for a Principal Software Engineer to serve as technical lead for the Customer Care Chat team through this journey. You'll sweep us off our feet if: * You're stimulated by challenges and are ready to engage with systems at scale You're comfortable influencing others, leading technical team members, engaging with stakeholders, obtaining architectural buy-in from peer products, and communicating clearly * You have a test and learn mentality, and an agile way of working to improve your team's products You're excited about solving complex challenges * You're customer-centric in spirit and execution You have exposure working with cloud technologies * You have experience leading teams and implementing technology globally You're a forever student: someone who loves to continuously learn and strive for excellence You display great communication/collaboration skills and a team-focused approach towards software development * You're a disruptive thinker who can lead software innovations You're experienced with micro services architecture You're passionate about teaching and mentoring others to be greater than they thought possible You have a great eye for detail and can articulate the specifics of quality design while enforcing engineering principles * You're organized, disciplined, and can manage multiple large projects simultaneously You have high standards for code quality and can hold the engineers that you work with accountable to those same standards What you'll do... * Provide a complete conversational self-service solution for Walmart Ecommerce customers. * Provide technical leadership for ten to fifteen engineers in software development and design, identifying short- and long- term solutions and timeline; reviewing and approving proposed solutions, implementing new architectural patterns; and performing design and code reviews of changes. * Architect and build scalable and high-performing services that handle millions of customer conversations monthly. * Prioritize and measure performance and availability of the system - lead SRE for our production deployments. * Provide support to the business for new and existing systems by responding to user questions, concerns, and issues (for example, technical feasibility); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; and directing users to appropriate contacts for issues outside of own domain. * Troubleshoot business and production issues by gathering information (for example, issue, impact, criticality); performing root cause analysis to reduce future issues; engaging support teams when needed; developing solutions; driving the development of an action plan; performing actions as designated in the plan; and completing online documentation. * Demonstrate up-to-date expertise and apply this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. * Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. * Model compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices. What you'll bring.. * Technical Solutions Architecture and design leadership * Around 8 years of total experience with over 3 years of experience in high-volume, high-availability distributed systems * Experienced in modern OO or functional languages and cloud services * Strong experience in RESTful Microservices * Strong API design, development, and management * Clear Communication, including the ability to create functional charts * Ability to multitask between several different requirements and features concurrently * Experience with cloud native technolog

Keywords: Walmart, East Orange , Principal Software Engineer - Chatbot, IT / Software / Systems , East Orange, New Jersey

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