Experience Design Senior Associate
Company: JPMorganChase
Location: Jersey City
Posted on: April 1, 2026
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Job Description:
Description Contribute to innovative experience design, blending
user needs with business goals in the dynamic environment of
financial services. As an Experience Design Senior Associate in the
Firmwide Resiliency Office Technology team, you will play a pivotal
role in shaping the user experience of our products and services by
leveraging your advanced knowledge of experience design principles.
Collaborating with cross-functional teams, create innovative,
inclusive, and accessible solutions that cater to a diverse range
of users. As a core contributor, align user needs with business
goals. Your impact will be significant in the design, architecture,
and functionality of our products, ensuring a seamless and
enjoyable experience for our customers. Job responsibilities Design
and develop elegant solutions to specific interaction problems and
ensure consistency across multiple products and platforms while
adhering to industry best practices Apply advanced knowledge of
information architecture and storyboarding to create user-centric
designs that enhance navigation, findability, and overall user
satisfaction Conduct data-driven analyses to inform design
decisions and use data to transform raw information into valuable
insights to inform decision-making Collaborate with
cross-functional teams to incorporate inclusive design principles
and accessibility guidelines to ensure our products and services
cater to a diverse range of users Operate with an iterative design
mindset and incorporate user feedback and insights to continuously
improve the overall user experience of our offerings Assist in the
analysis of market trends, user research studies, and user behavior
analyses to inform design decisions and contribute to the team's
strategic thinking Required qualifications, capabilities, and
skills 3 years in a user experience design or equivalent role
dedicated to improving experiences with digital products and
services Proven ability to create visually appealing and functional
designs using industry-standard tools (e.g., Figma, Sketch, or
Adobe Creative Suite) Demonstrated experience in designing and
optimizing user experiences across multiple platforms, including
web, mobile, and other digital channels Previous experience
interpreting complex data and transforming it into actionable
insights for informed decision-making Proficient understanding of
inclusive design principles, accessibility guidelines, and
assistive technologies, with a history of creating accessible and
inclusive digital experiences Experience with critical thinking and
problem-solving to achieve complex yet intuitive and user-friendly
designs Ability to clearly and effectively share ideas, listen
actively, and adapt messaging for different audiences to build
understanding and trust Successful in working with others with
diverse perspectives, responding thoughtfully to challenges and
feedback, and resolving conflicts constructively Preferred
qualifications, capabilities, and skills Experience using design
systems to implement accessible, consistent, and intuitive digital
experiences Knowledge of Service Design
Keywords: JPMorganChase, East Orange , Experience Design Senior Associate, IT / Software / Systems , Jersey City, New Jersey
