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Program Support Assistant

Company: Veterans Affairs, Veterans Health Administration
Location: east orange
Posted on: May 3, 2021

Job Description:

SummaryThe incumbent serves as Program Support Assistant located in the VISN 2 Clinical Contact Center. Incumbent performs a variety of specialized administrative tasks associated with maintaining and supporting the work performed by the VISN 2 Clinical Center Clinical Department. Learn more about this agency ResponsibilitiesThe Program Support Assistant Duties include:Assist planning, review and reporting of data/statistical results of projects and studies and performs basic analysis of the data and generates variety of reports.Establishes and maintains office filing systems.Maintains calendars of appointments, conference and meetings, arranges schedules based on personal knowledge of higher- level employees' availability, workload and priorities; reschedules appointments when conflicts are identified.Enters information into various automated tracking systems.The incumbent is the fund control point clerk, orders supplies and equipment through the appropriate source and will track purchases.Arranges conferences and meetings to be conducted by the supervisor or other staff members and arranges related materials.The work includes a variety of administrative functions necessary to the smooth management of the CCC clinical departments.The incumbent will act as the primary liaison between the Clinical Contact Center office and administrative offices outside of the department.Receives telephone call, screens contacts for nature of business and makes referrals to the appropriate contact center personnel.Receives, reviews, logs and routes incoming correspondence, screening for items which can be handled personally, referring others to staff for appropriate action and/or disposition; establishes control records and suspense files on certain items and follow-up to ensure compliance with suspense date.Composes replies to general inquiries not requiring basic technical knowledge.Reviews outgoing correspondence for procedural/grammatical accuracy, correctness, adequacy and compliance with existing policies and/or procedures and ensures all enclosures are attached.Work Schedule: Monday - Friday (7:30am - 4:00pm)Telework: AvailableVirtual: This is a virtual position.Position Description/PD#:Program Support Assistant/PD21K78ORelocation/Recruitment Incentives: Not AuthorizedFinancial Disclosure Report: Not required Travel Required Not requiredSupervisory status No Promotion Potential None Job family (Series) 0303 Miscellaneous Clerk And Assistant Similar jobs Administrative Clerks Assistants, Office Clerks, Administrative Clerks, Office, General General Office Clerks Office Assistants Help Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Designated and/or random drug testing may be required Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/14/2021.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience and/or education as described below:Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performing procedural knowledge of administrative areas such as: transfer of funds, supply acquisition, personnel, timekeeping and the information processing function of the VISN. Knowledge of automated data processing systems, procedures and processing methods sufficient to create, enter, store, maintain, and retrieve information concerning the VISN programs, specifically related to CCC. Ability to function independently in a team environment, work under pressure, demonstrate initiative, meet deadlines, and adjust priorities in order to accomplished tasks. There is no educational substitution for the GS-06 level.You will be rated on the following Competencies for this position:ClericalCustomer ServiceProblem SolvingWritingExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level.Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional informationVA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.This job opportunity announcement may be used to fill additional vacancies.Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.If you are unable to apply online view the following link for information regarding an Alternate Application. Read more How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. Read more Background checks and security clearanceSecurity clearance Other Drug test required No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Help Required DocumentsTo apply for this position, you must provide a complete Application Package which includes:ResumeSF-50/ Notification of Personnel ActionThe following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.Cover LetterOther (1)ResumeSeparation Notice (RIF)SF-50/ Notification of Personnel ActionSF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):Most recent SF-50 if you are a current or former Federal employeeAn SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-gradeAward 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate SF-50's include:Within grade increases at the highest grade held; orPromotions with an effective date more than one year old; orSF-50's at the highest grade held with an effective date more than one year old.Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. Help BenefitsA career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Keywords: Veterans Affairs, Veterans Health Administration, East Orange , Program Support Assistant, Other , east orange, New Jersey

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