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Field Specialist

Company: Rivian
Location: East Orange
Posted on: June 4, 2021

Job Description:

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.

Role Summary

As a Field Specialist, you will be a key contributor to the success of our Delivery and Field team. Field Specialists work in coordination with Vehicle Operations, Service Operations, Retail and Fleet teams to facilitate customer deliveries, manage documentation, and provide our customers with an exceptional car buying experience.

Responsibilities

  • Support new & existing customers in the wild as a Rivian product expert
  • Act as a leader among peers to ensure compliance with internal & external processes
  • Confirm mobile test drive schedules
  • Transport Rivian vehicles to their final destinations
  • Execute local registration documents with customers during their delivery appointments
  • Paperwork prep for deliveries (in applicable states)
  • Validate & scan final transaction paperwork completed on the road
  • Conduct loaner vehicle exchange with customer vehicle during applicable service appointments
  • Additional work and tasks as requested from leadership not defined here

Qualifications

  • 2+ years of customer service experience
  • Must be 21 years of age or older
  • Must have a valid Driver's License with a clean driving record for the past 3 years
  • Ability to pass a DOT physical, drug screen, and background check
  • Ability to complete Rivian's CMV Driver Training + Driver Certificate of Completion
  • Field guides are expected to prioritize safe driving and to maintain a clean driving record in accordance with Rivian's CMV Driver Qualification policy.
  • Ability to safely lift up to 30 Ibs
  • Legally authorized to work in US
  • Previous EV experience a plus
  • Previous rollback truck driving experience a plus
  • Available to support customers on nights and weekends

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.

Privacy

We take your privacy seriously. For details please see our Candidate Privacy Notice.

Keywords: Rivian, East Orange , Field Specialist, Other , East Orange, New Jersey

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