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Medical Information Analyst

Company: Global Channel Management
Location: East Orange
Posted on: April 27, 2021

Job Description:

Medical Information Analyst needs Bachelors degree in Healthcare or Business related field from an accredited college or university Medical Information Analyst requires: 1 year directly related experience; or, an equivalent combination of education and/or experience. Requires the ability to sit, stand, walk, bend and operate a personal computer for extended periods, communicate via telephone, computer and/or face-to-face contact and use basic office equipment such as copier/printer and fax machines regularly in the course of work. Work is performed in an office environment. Noise levels in this environment are within the normal range. Food and Drug Administration (FDA), and other regulatory requirements. HIPAA Privacy Laws Call Center experience preferred. Customer service procedures and techniques. Computer systems, database and software applications. English usage, spelling, grammar and punctuation. Current company policies and procedures, including safety rules and regulations. Standard office procedures, practices and protocols. MS Office (Access database knowledge, Excel, Outlook, etc.) preferred. SharePoint knowledge preferred. Eloyalty and/or other call center phone system experience preferred. Previous Medical/Scientific experience preferred. Medical Information Analyst duties: Responsible for identification and coordination of transfer of any query that is beyond the scope of approved responses. Responsible for Unsolicited Requests (Sales Representative/MSL) case data entry clean up and auditing. Assists with the processing of outgoing responses via database and hard copy mailings, as needed. Assists and collaborates with the Operations department on the Medical Information SharePoint portal. Responsible for Medical Information shared mailbox triage and handling.

Keywords: Global Channel Management, East Orange , Medical Information Analyst, Professions , East Orange, New Jersey

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